Detailed Product Description

Kylla can help companies transform their traditional call centers into dynamic, virtual contact centers. Virtual contact centers can create value by reducing costs, improving operational efficiencies, accommodating new contact methods, implementing new technologies, driving customer loyalty and eventually migrating to a converged platform where data, voice and streaming media will travel over the IP backbone.

Kylla's extensive experience with contact centers, voice, data and convergence positions us as a solutions provider who can provide helpful, reliable advice, targeted products and services, and professional support transitioning to a virtual or IP-based contact center: from deciding whether or when it is appropriate, through planning and implementation, to the day-two support of a virtual contact center environment.